Info
'CLICK HERE for Canadian & International Orders 
How to Order
1) - 
- Order Online: - Through our 'Secure Server'.
......Our website uses Secure Sockets Layer (SSL) technology, which encrypts or scrambles your credit card information before it is sent to us, making it impossible for anyone other than Piano Showcase to decipher it.
2) - 
- Order by Phone: - Call Toll Free: - 1-800-791-7144 (EST) Mon - Fri EST
......From the U.S.A., Canada, US Virgin Islands & Puerto Rico
Please also use our Toll Free number to order "Custom Made items that are not listed in our Online Shop
We reserve the right to record telephone orders for accuracy.
3) - 
- Order by Fax: Purchase Order by Fax:- 24 hour Fax Line - 800-889-2218
Purchase Orders accepted from Schools, Religious Institutions, Universities, Hospitals, Libraries, Hotels, Theaters, Senior's Residences, Golf & Country Clubs, Government or other Organizations & Public Corporations.
NOTE: When ordering by Fax, please call us at 1-800-791-7144 (EST) to confirm that we have received the fax.
Print out the 'order form' or send your signed Purchase Order by fax.
4) - 
- Order by Mail:
Order by Purchase Order, or pre-pay by Certified Check or 'International Money Order'
Click here for our Mailing Address. (Sorry, no personal checks).
Purchase Orders accepted from Schools, Religious Institutions, Universities, Hospitals, Libraries, Hotels, Theaters, Senior's Residences, Golf & Country Clubs, Government or other Organizations & Public Corporations.
Important:
We require a Telephone Number for both the Billing & Shipping addresses.
All receipts & correspondence are sent by email, so an Email address is also required.
Orders cannot be processed without this information!
PAYMENTS & CHARGES:
Prices on our website are in U.S. currency. All orders processed through our Business Head office in Canada. Products all ship from U.S.A. warehouses.
We accept Purchase Orders from Schools, Religious Institutions, Universities, Hospitals, Libraries, Hotels, Theaters, Government or other Organizations & Public Companies.
We accept the following methods of payment:
Visa, Mastercard, American Express, Certified Bank Check, PayPal, International Money Order or Corporate Purchase Orders. All orders are charged in full prior to processing. When ordering a made to order or back ordered item, your Credit Card is charged at time of order processing. This puts your order into production.
PayPal (Verified Only) and Bank Transfers are available for Overseas Shipments - Email customerservice@vandaking.com
Extra Charges to Customers
A $25.00 fee is charged for any credit card Chargeback or Dispute if Piano Showcase is not at fault. (You'd be surprised how many people dispute a charge because they've forgotten where they shopped).
A minimum fee of $16.40 /package up to a maximum of $114.80 per shipment is charged by UPS for any address corrections they need to make (e.g. Zip, Street Name, Suite or Apt. number). If the address given by the customer is incorrect or changed after the product has shipped, this charge from UPS is passed onto the customer.
A $25.00 or 10% fee will be charged for all orders that have been processed by our business office and are cancelled before shipping. Please view our Shipping Page for more information.
Minimum Order Requirement - $35.00 U.S. - [Does not apply to items linked to amazon.com]
NEW : Due to the requirements to prepare orders shipping out of the USA, we will require a $150 minimum purchase of merchandise. (Excluding Piano Covers & Cushions)
Here's the Reason:
We sell thousands of very small piano parts, (some items only costing a few cents), and many people are involved with your order:
1) - A sales representative takes your order by phone or retrieves it from your Online order.
2) - Our business office processes it:
3) - The factory/warehouse workers pick your items from the shelves:
4) - The shipping department packs it up and ships it out to you:
With this high cost of processing, we hope you understand why it is necessary to establish the minimum.
An idea! .... Perhaps add some Piano Polish or Cleaner, to make up the minimum :-)
Privacy Statement for Piano Showcase Online Accessory Shop:
Your privacy is our priority.
We do not require you to register or sign-in on our website, so your information is never left on the Internet. When you make a purchase, all personal & financial information collected is used only to bill the customer for products or services, process payments and arrange for delivery of orders. We do not sell, distribute or use your personal information for reasons other than to complete your purchase. You will receive NO spam email, NO advertising and NO phone calls from telemarketers. We reserve the right to add your name to our online commercial client list unless otherwise advised.
For more specific information on our privacy practices, we invite you to view our Privacy Policy.
DISCLAIMER
Pianos involve considerable stress created by strings stretched across the plate. In popular sized upright and grand pianos, this can amount up to approximately 20 tons of tension. It is imperative that a qualified piano technician should be called upon to carry out serious piano repairs.
Piano Showcase assumes no responsibility with regard to any piano parts or accessories we sell, or for any damage, unstable tuning, inability to tune, or breakage of any part of a piano, caused as a result of a novice or unqualified person performing repairs, tuning, installation, incorrect assembly or mishandling of any parts or products sold by us.
See Terms and Conditions of Use for further information. We do not offer technical advice or service, information provided to us at time of ordering parts and/or tools is based on current knowledge, if available of these pianos. We always recommend contacting a qualified piano tuner/technician to assist you with ensuring you are ordering the proper item for your piano.
ERRORS and OMISSIONS Excepted: We do our best to provide you with the most up-to-date and accurate information. In the event that an error does occur, we will attempt to contact you to make you aware of the error, however, we reserve the right to correct or cancel an order at any time, and/or edit an order to reflect the correction, and/or correct the error on our web site.
Please note that prices may vary slightly on some piano parts & tools, due to changes in the cost of raw materials.
Piano Showcase takes the issue of privacy seriously.
This site has security measures in place to protect the loss, misuse and alteration of information
under our control. We use Secure Sockets Layer (SSL) technology, which encrypts / scrambles
your credit card information before it is sent to us, making it impossible for anyone other than Piano Showcase to decipher it.
How to tell if a webpage is Secure
A secure webpage has the letters 'https' at the beginning of the address in your browser.
Please make sure when you give any private or credit information over the internet, that the webpage asking for this information has an internet address beginning with the letters 'https'. The whole website does not need these letters, only the webpage where you give your personal information.