A few Customer Comments

 

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"Dear Piano Showcase:  Thank you for providing expedient and quality service to our department".
Music Department, University of Arkansas at Little Rock.

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"Hi Kim:  Thanks again for your help. I will be sure to recommend your company to those I know who are part of the serious piano playing community in New York City.
Regards, R.M. New York City

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"I want to commend your company for completing a PERFECT order. Among the things that impressed me were:
Your easy to navigate website. - The detailed descriptions of the wood colors and finishes - The quality of your product - The excellent packing which protects the product - Incredibly fast shipping!!
Thank you so much. Rest assured, I will share your company with my friends".
Linda Dickens - Florissant, Missouri 63033 - (Florissant is a suburb of St. Louis)

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Thank you,
Benches arrived and I couldn't be more delighted, excellent service...Outstanding !!!
Thank you. Diane Donovan, Heathsville, Virginia

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Just to let you know that the Poeschl Adjustable Leather Duet Bench arrived safely. I'm utterly delighted with it - beautifully made, very solid with the nicest mechanism I've come across.
Thanks for all your help - Very best wishes, Jack L. (West Sussex, UK)

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Hello,
Just wanted to let you know that the Unfinished Music cabinet showed up at our door amazingly quickly!   It is so lovely in it's unfinished state, that I think I'm just going to keep it that way and put a clear finish on it.
Thanks!     Jane Eubanks - Stockbridge, Vermont

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Hi Carole:
Thank-you for the excellent customer service. When we called in the spring we received fabulous customer service as well which is why I wanted to deal with you guys again. It's hard for a business to maintain good customer service consistently over a long period of time and you guys seem to have achieved it!
Thank-you again, - Katie Rainwater Coquitlan B.C.

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Dear Denny,
Thank you for letting me know when my piano was made.
It is a pleasure doing business with Vandaking.com   I just received the piano bench and piano lamp I ordered and am very happy with the quality of the items, the careful packaging and the speed with which my order was filled.
Thanks again!   Maureen Chepiga - Brooklyn, New York

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Piano Showcase is an incredibly customer focused company! 
Thank you so much for your prompt response, I will definitely bookmark your site.
Ron Kitlas

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I just want to write and tell you how pleased I was with your website and the service received. I placed my order with ease and then placed a call to your Customer Service number to check on arrival time. The person who answered the phone was extremely helpful and very polite. It was certainly a pleasure shopping with your company!
Karen Bartosh - Moon Township, Pennsylvania

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Hello!
I just wanted to thank you for such a timely delivery and quality product. We assembled the dolly at our church yard sale on Sat. and had the "manpower" to get the piano on it right then. What a blessing for us and it was already used on Sunday morning. We appreciate your prompt service and will recommend you if anyone asks where we got it.
Thanks again! Deborah St-Onge
Choir director, St. Mark's Lutheran Church

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Hi Carole, I found what I was looking for at the company you recommended. Thanks for the link and thanks for your honesty.

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"I just got my Sheet Music Cabinet yesterday, and love it!! The Cabinet was delivered quickly and was in perfect condition with all hardware in tact. We all have a few drawers and have filled some of them already. All 3 of my kids & I play the piano so we have lots of music. Thanks again for such a great product. It's so nice to deal with a company who has both great prices and great merchandise. I will keep your company name in my internet favorites for future reference.".......Jan H. (Dublin, Ohio)

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Kelly, Thank you for your very succinct response to replacing the piano bench (damaged in shipping). It is most appreciated that you took immediate action to rectify the problem. I am very much impressed by the service provided. Again, thank you for excellent service.
Respectfully, Val Peres / Ukiah, California

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I was so pleased with my first order, (Teacher's Bench & Grand Piano Lamp)  I`m back for more!
Ann Casey - Fairfax, Virginia

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Thanks KIM - this is about my Order for a piano bench cushion. I just wanted to say thank you because you handled my order so pleasantly and efficiently. I know it was a small order to your firm but to me it was buying something I needed and wanted, and I am delighted with the color and fabric.
Have a great day. Ruth Gray, Clarence, New York

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Kelly: The piano cover for the hard to fit Baldwin came and it is just great - fits like a stocking, and looks elegant. Thanks for working the exchange out, and we will pass on your info to friends.
John Koranda, Saratoga, Florida

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Hi, I just wanted to tell you how happy I am with the bench I received from you. I am a piano teacher and my old bench was being held together with metal braces which were finally unable to do the job anymore:) I teach about 50 students a week at my home studio and so I needed that new bench quickly! You guys got it to me right away and it's absolutely perfect! Thanks again for everything and take care,
Scott Fishkind - Nashville, TN

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Dear Carole,
Our balance arm grand piano lamp arrived last week and it is simply beautiful!  Yea, we can all see now when we play ... amazing.  The customer service dept. provided me with information on the features of several lamps which helped in the selection of the lamp for our needs. Thanks for your prompt and professional service.  Susan Yakrus - Alpharetta, Georgia 

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Hello Piano Showcase:  "What a pleasure to deal with a company who is always available both by phone & email for their customers.
I couldn't believe I got an answer on a Sunday morning.  Thank you again for your wonderful products and super prices."  Jenny R. - Beverly Hills, CA.

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"Dear Customer Representative: Just wanted to let you know that I am very pleased w/ my new piano lamp and your service. When my lamp arrived, it had a dent in it. The problem was swiftly taken care of in a pleasant way. You all are doing a great job! Thank you!
Ginger Price - Phoenix, Arizona

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"You guys are soooo cool. The most helpful business on the internet yet."
Thanks a million. Terry, (Wisconsin)

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"Hi,   Service was excellent - goods arrived as ordered very speedily (within 10 days), which is not bad from Canada to Scotland.   Goods were exactly as described on the web pages.  Thanks for everything. " 
Ian  in  Scotland

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"Hi   Piano Showcase;
Please let me take this opportunity to say that I have nothing but the highest regards for the level of customer service your organization has exhibited." 
David Hanna

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"Dear"Piano Showcase",
I'm writing to let you know how very pleased I am with your products. A short time ago I began talking with your staff, via e-mail and telephone, about replacing the plastic on the keys of my spinet piano. They were very helpful and encouraging. I ordered your keytops & adhesive products, and less than a day later, my husband and I replaced the coverings. What a difference it made! The results are beautiful!
Thanks again for all your assistance, and your great products." 
Sincerely,  Lavon Groce, (West Palm Beach, FL)

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"Hi Kelly: You have been a delight to deal with. You have succeeded in "humanizing" a shopping experience on the web."  Good Job!...
M. Glover, Memphis TN.

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"All items received.    Thanks for your excellent service. 
Joseph Attard - Malta"

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"Hello Vanda King,
Just want to let you know that I am very satisfied with your service. I ordered a Piano Bench and it was delivered on time and just what I expected.  The bench looks great and the WORKMANSHIP IS EXCELLENT.
I was most impressed at your immediate response to my original request for the date that my piano was manufactured.  I can highly recommend online purchases from Piano Showcase."
Cordially,  Hal Martin

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"Dennis - Thank you very much for the update.  It's quite refreshing to order from someone and for them to let me know the progress of the shipment.  I think it's a true sign of customer service.  Incidentally, your website is GREAT!  It's easy to navigate, and a joy to use."   Roger Bryan

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Hello vandaking:  "I just wanted to write and thank you for your very prompt service. I was surprised to see the piano cover arrive at my doorstep much earlier than I had expected. And I am very happy with the product. Thank you very much for your wonderful service." 
Ami Hakuno, Flushing, New York

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"Thank you very much. Your customer service and website are top rate."    Terry Farley

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"Hi - Thanks to you guys and your terrific Tuning Kit, I'm actually making some extra money to help me through music school.  Your tuning instructions were easy, and I was tuning in no time!"
Francis J. - Sidney, Australia

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"Kelly ... thank you so much... When I ordered the wrong color, I received the replacement caster cups a few  days after I returned the originals."      Thanks again...Charlene  - N.C.

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Dear Vandaking,   "We received our music cabinet yesterday and I just wanted to say how happy we are with it and with your excellent customer service. Your quick and complete responses to my email questions were very helpful. The cabinet arrived quickly and is of wonderful quality, exactly what was described and pictured. You can count me among your very satisfied customers! 
Thank you again."   Gillian D. Bailey - Tempe AZ

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Dear Kelly
"Thank you very much for responding so quickly. I just placed my order a few minutes ago.  I really  appreciate your help.  I am very new at this online shopping stuff and  you've made it a very pleasant experience. Have a Happy Holiday and thank you again."      Sincerely, Lisa 

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Hello Piano Showcase
"Dennis I'm just mailing you to say the Tuning Kit arrived safely this morning, which was far sooner than I expected.  Thank you once again for providing an excellent level of service." 
All the Best, Simon.  Merseyside, UK

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"I just wanted to thank you for the great service I received from your company. Not only was the product shipped promptly, your Tech Help (Dennis) was extremly helpful. As a customer service manager myself, I know that anyone in customer service rarely receives the "Atta boy". Well it is justly deserved. Thanks again and keep up the good work."        Andy (Deland, Florida) 

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Dear Vanda King
"It's not very often that someone is lucky enough to thank a stranger twice in a lifetime.   Well I can! The first time was when you made a lonely Christmas very happy for "all of us", when you were the star of the big holiday show and you sang for all us American Troops stationed in Thule, Greenland back in the '70's.   And now here I am thanking you again, this time as a customer of your piano business, for providing such terrific products and service.  It's wonderful to see a great entertainer go on to be such a success in the business world as well."  Keep up the good work.
S. Johnson, Fort Lauderdale, Fla.

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"Thank you very much for one of the most pleasant shopping experiences I have had in a long time. Your company is great. Thank you again."   Sincerely, Lifelong customer, Robert Bartko (Indianapolis, Indiana)

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